Terms of service

Agreement

These Terms of Service govern access to and use of Pteri-Auth, provided by Kakr Labs Inc. (“Kakr Labs”, “we”, “us”). By purchasing, accessing, or using the service, you (“Customer”) agree to these Terms.

Where Customer purchases through Google Cloud Marketplace, the Google Cloud Marketplace terms of service also apply.

Where Customer has entered into a separate signed agreement with Kakr Labs, that agreement prevails over these Terms to the extent of any conflict.

The service

Pteri-Auth is a cryptographic identity and authentication API providing:

• Challenge-response multi-factor authentication
• eSIM activation identity binding
• AI agent authorization
• Authentication event audit logging

The service is delivered as a managed service. Technical documentation is published at gcp.pteri.org/docs.

Accounts and credentials

Customer is responsible for maintaining the confidentiality of its account credentials and API keys, and for all activity occurring under its account.

Customer must notify us promptly at security@kakr.ai of any suspected unauthorized access or use.

Customer must provide accurate registration information and keep it current.

Acceptable use

Customer must not:

• Use the service in violation of any applicable law or regulation
• Attempt to gain unauthorized access to the service, other customers’ accounts, or related systems
• Reverse engineer, decompile, or attempt to derive the source code of the service, except to the extent that restriction is prohibited by applicable law
• Resell, sublicense, or make the service available to third parties except as expressly permitted
• Use the service to transmit malware or to conduct attacks against any system
• Exceed documented rate limits or attempt to circumvent usage controls
• Use the service in any manner that could damage, disable, overburden, or impair it

Interactive demonstrations. The demonstrations at phishing-race.onrender.com simulate attack techniques within a controlled environment for educational purposes. Customer must not use, adapt, or extend these techniques against any system other than the demonstration environment provided.

Customer data and responsibilities

Customer retains all right, title, and interest in its data. Customer grants Kakr Labs a limited, non-exclusive licence to process that data solely for the purpose of providing the service.

Customer is responsible for:

• The lawfulness of the data it submits to the service
• Obtaining any consents required from its end users
• Configuring the service appropriately for its intended use
• Determining and implementing its application’s behaviour in the event the service is unavailable

Where Kakr Labs processes personal data on Customer’s behalf, our Data Processing Agreement applies. See kakr.ai/privacy-policy.

Fees and payment

Pricing is as published on Google Cloud Marketplace or as set out in Customer’s order form.

For purchases made through Google Cloud Marketplace, Google handles billing and collection. The Google Cloud Marketplace billing terms apply to those purchases. For purchases under an order form, the payment terms in that order form apply.

• Subscription fees are billed monthly, according to the plan selected
• Fees are non-refundable except as expressly stated in these Terms or the Service Level Agreement
• We may change pricing on 30 days’ notice, effective at Customer’s next renewal
• Customer is responsible for all applicable taxes

Free trial. There is no free trial of Pteri-Auth.

Availability, support, and failure modes

Service levels. Availability and support commitments are set out in our Service Level Agreement.

Availability dependency. Customer acknowledges that Pteri-Auth is an authentication service and that Customer’s application may depend on its availability. Customer is solely responsible for designing and implementing its application’s behaviour in the event the service is unavailable, including whether authentication requests fail open, fail closed, or use an alternative path.

Support. Provided through support.kakr.ai as described in the Service Level Agreement.

Security

We maintain technical and organisational security measures as described at kakr.ai/security.

Customer is responsible for the security of its own systems, credentials, and integration.

Incident notification. We will notify Customer without undue delay after becoming aware of any security incident affecting Customer data.

Intellectual property

Kakr Labs retains all right, title, and interest in Pteri-Auth, including all software, documentation, trademarks, and related intellectual property. No rights are granted to Customer except the limited right to use the service in accordance with these Terms.

Customer retains all right, title, and interest in its own data and applications.

Feedback. If Customer provides suggestions, ideas, or feedback regarding the service, Kakr Labs may use them without restriction and without obligation to Customer.

Confidentiality

Each party will protect the other’s confidential information using at least reasonable care, and will use it only as necessary to perform under these Terms.

These obligations do not apply to information that is or becomes publicly available without breach, was independently developed, or was lawfully received from a third party without restriction.

Warranties and disclaimers

We warrant that the service will perform materially in accordance with the published documentation.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL PREVENT ALL UNAUTHORIZED ACCESS. SECURITY IS A LAYERED DISCIPLINE AND NO SINGLE CONTROL IS SUFFICIENT ON ITS OWN.

Limitation of liability

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED AS SET OUT IN CUSTOMER’S ORDER FORM OR SIGNED AGREEMENT WITH KAKR LABS.

Indemnification

By Kakr Labs. We will defend Customer against any third-party claim alleging that the service infringes that third party’s intellectual property rights, and will pay any resulting damages finally awarded, provided Customer promptly notifies us, gives us sole control of the defence, and provides reasonable cooperation.

By Customer. Customer will defend us against any third-party claim arising from Customer’s data or Customer’s use of the service in breach of these Terms, and will pay any resulting damages finally awarded, on the same conditions.

Term and termination

Term. These Terms begin on the effective date of Customer’s subscription and continue for the subscription period, renewing automatically for successive periods unless cancelled.

Termination for convenience. Customer may cancel at any time by turning off auto-renewal in Google Cloud Marketplace, or as set out in its order form. The subscription then ends at the end of the current billing period.

Termination for cause. Either party may terminate on written notice if the other party materially breaches these Terms and fails to cure it within the period set out in Customer’s order form or signed agreement with Kakr Labs, or within a reasonable period after written notice if none is set out.

Effect of termination. On termination:

• Customer’s access to the service ends
• Customer may export its data before the subscription ends
• We will delete Customer data as set out in the Data Processing Agreement, subject to legal retention requirements
• Any accrued fees remain payable

Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable advance notice by email or on this page. Continued use of the service after the effective date of a change constitutes acceptance.

General

Governing law and disputes. The governing law and the forum for resolving disputes are as set out in Customer’s order form or signed agreement with Kakr Labs.

Assignment. Neither party may assign these Terms without the other’s written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

Entire agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, and Service Level Agreement, constitute the entire agreement between the parties.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

Notices. Notices to Kakr Labs should be sent to legal@kakr.ai. Notices to Customer will be sent to the email address on the account.

Contact

Kakr Labs Inc.
240 W Old Country Rd, Suite 1
Hicksville, NY 11801, United States
legal@kakr.ai